Redpoint Birmingham Privacy Notice

Birmingham Climbing Wall Ltd (T/as Redpoint Birmingham) is a Data Controller under the General Data Protection Regulation (GDPR) because we determine the purposes and means of processing the personal data of our customers.

When you or your child takes out membership, participates in one of our courses or visits Redpoint Birmingham to climb, spectate, or take part in one of our other activities, we ask you to provide us with personal data about you or your child. We process this personal data on the basis of the following legitimate interests:

• to provide us with a record of who has visited Redpoint Birmingham and when;
• to make sure we provide you or your child with adequate supervision;
• to ensure we know who is in the Centre in case there is an emergency;
• to record the membership status of you or your child;
• for insurance purposes.

If you consent to us doing so in writing, we will also process your personal data or that of your child by sharing it with other Repoint Climbing Centres to enable you or your child to benefit from reciprocal membership. You may withdraw this consent at any time in writing from our contact page.

We process personal data in line with the GDPR’s data protection principles. We only retain personal data for as long as is necessary for the purposes for which it is being processed.

At any time you can request free of charge a copy of your or your child’s personal data by making a subject access request verbally or in writing. We will respond within a month of the date of the subject access request.

You may also ask us verbally or in writing to erase your or your child’s personal data. We will decide whether the personal data can be erased and respond to your request within a month.

If you have any concerns about the way in which we have processed your or your child’s personal data, please raise any issues with us straight away. You can do so verbally or in writing; you may wish to use the form at / provided by the Information Commissioner’s Office (ICO). At any point you can also contact the ICO about your concerns. You can find further information on the ICO website at or by calling the ICO helpline on 0303 123 1113